Heather Bayer is Membership Chair of Shortcuts and combines formal training expertise with 20 years of hands-on leadership as CEO of a property management company. She began her career in the UK, where she founded and ran a successful consultancy and training business focused on management and customer service. After moving to Canada, she co-founded and led CottageLINK Rental Management for two decades, building and training teams while navigating the realities of day-to-day property management. This unique blend of training and operational experience underpins her work developing practical, relevant education for property managers.